Frequently Asked Questions


Please see the questions below to find answers to the most common questions we receive from our customers. If you cannot find the answer to your question, please feel to contact our Customer Service department via email at

Ordering Information What will show on my credit/bank card statement? Metaventure Pleasures respects your privacy, even with your financial institution.

All orders from Metaventure Pleasures will show up on your card statement as a generic charge from 2M2V2P.

How do I place an order?
Healthy & Active offers 3 methods of order placement. You can place an order online, over the phone and by mail.

What payment methods do you accept?
Metaventure Pleasures proudly accepts credit cards such as Visa, Master Card and American Express, mobile payments such as Google Pay and Apple Pay, as well as Shopify solutions. 

Can I save my credit/bank card information?
Metaventure Pleasures never keeps credit card information on file. Each time you place an order with our company you will need to input your payment information.

Returns and Refunds What are your return policies?
Here at Metaventure Pleasures, we understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Defective Guarantee on our entire line of products for 30 days after delivery. 

To report a defective Item or to request a return with special circumstances - please email

How do I cancel an order?
Once an order has been placed, it usually cannot be canceled or updated. Due to the streamlined nature of our processing, orders are sent immediately to shipping and we are usually unable to retrieve individual packages due to the high volume of orders.

In attempt to cancel or update your order, please send your request immediately after placing your order to us at If a cancellation can be honored, store credit for the cancellation will be issued.

Privacy and Online Security Is it safe to order with your site?
Yes! All customers’ accounts are safe and secure on our website. We do not save credit card information, in fact, credit card information is only provided to our credit processing company and is not available to view or access by anyone.

What is your privacy policy?
We respect your privacy and guarantee that the information you give us and our list of registered customers will never be sold or rented.

Our site's registration form asks you to give us contact information, including your billing address, shipping address, credit card information, and email address. You may supply as much or as little of this information as you like. We use the information provided to facilitate any subsequent orders.

Our promise to you is outlined in the following privacy statement:

1. We do not read your private online communications.
2. We do not sell or rent any information about where you personally go on our site to others.
3. We do not give out your telephone number, credit card information or screen names, unless you authorize us to do so. And we give you the opportunity to correct your personal contact and billing information at any time.
4. We do not sell or rent your purchase data to others.
5. We take extra steps to protect the safety and privacy of your information.
6. We use secure technology, privacy protection controls and restrictions on employee access in order to safeguard your personal information.
7. We will keep you informed, clearly and prominently, about what we do with your personal information, and we will advise you here if we change our policy.

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We use Google Analytics and other analytics tools to track how customers use our site. We have Google Analytics advertising features enabled that allow us to get broad demographic data on our users, but can't tie that data to individual users. Google analytics is the primary means through which we understand how customers use our site, and how we can improve it. However, you can opt out of Google Analytics tracking here: